FAQs

Domestic Flights

Ulgii city is situated in the far west corner of Mongolia and about 1700 km far from Ulaanbaatar. The easiest and fastest way to reach Western Mongolia is, of course, catching a flight from Ulaanbaatar, the capital of Mongolia.

To promote tourism, our government has designated the national carrier, MIAT, to operate domestic flights. In 2025, MIAT will offer three flights per week.

Another private airline, Hunnu Air, will operate flights to Ulgii during the Eagle Festival.

We will book the air tickets for you upon request.

Bus

You can reach Ulgii by bus, which takes approximately 36 hours. If you don’t mind a two-day journey and want to save some money, this is the perfect option for you. Buses depart daily.

Once you arrive in Ulgii, our team will be there to greet you at the airport or bus station, depending on your mode of transportation. We will have a representative holding a sign with your name, and they will assist you with the transfer to your accommodation or the start of your tour.

For our tours, we primarily use 4WD Russian minivans (UAZ), which are known for their durability, reliability, and ease of repair in the event of a breakdown—an advantage over Jeeps. These vehicles are well-suited for the rugged, unpaved mountain roads of the Altai region, with spacious cabins and large trunks that accommodate up to 7 passengers comfortably.

We also offer Japanese 4WD jeeps (Land Cruiser, Prado, Hilux) for those who prefer a more comfortable and faster ride.

To secure your spot on the tour, a deposit of $400 USD per person is required. Please email us a photo or scan of the deposit receipt once the payment is made. The remaining balance must be paid at least 60 days before your scheduled arrival. If it is Eagle Festival tour, the remaining amaount must be paid at least 90 days.

All payments should be made via bank wire transfer using the SWIFT system in USD.

In case you need to cancel your tour, the following charges will apply depending on the timing of your cancellation. We strive to offer flexibility and ensure that you can either receive a refund or apply your payment toward a future tour if your plans change. Please review the details below for the applicable charges and options.

More than 60 days prior to the tour start date: an administrative fee (50usd pp) will be applied.

51-60 days: The deposit ($400 per person) will be retained.

31-50 days prior to the tour start date: 60% of the total tour price will be charged. If the cancellation is made for an Eagle Festival Tour, a 10% will be added to the charges indicated above.

8-30 days prior to the tour start date: 70% of the total tour price will be charged and remaining amount will be refunded. 50% will be charged if you want to have your remaining amount credited to a future tour within a year or two instead of refunding.

7 days or less before the tour start date, or no-show: 70% of the total tour cost will be charged, with the remaining amount credited to a future tour within the next two years.

Any bank transfer charges applied during the refund process are not our responsibility.